Frigidaire30" Gas Cooktop
Model#FFGC3026SS
$849.99
- Style:
- Gas
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Knobs Are Terrible
Submitted 04-14-22
clear No, I would not recommend this to a friend
frigidaire.com
Had a cooktop for less than six months and all four knobs are completely broken. Completely ridiculous!
Buyer Beware
Submitted 04-13-22
clear No, I would not recommend this to a friend
frigidaire.com
In short absolutely ridiculous!!! We have been loyal customers of Frigidaireâs products since 2006. We selected this cooktop along with a Frigidaire dishwasher for our new home we were building last year. Closed in the middle of June 2021.Within 3 month the first of our 4 knobs failed with the plastic back of the knob stripping out and ceasing to function properly. By Christmas last year(less than 6 months from purchase date) two more failed with the same problem. Yesterday the fourth one has stripped out as well. All knobs have failed within 10 months of purchase and being put into service. Hopefully a quick call to customer service would have replacements sent to us and hopefully Frigidaire has updated this design flaw to prevent the situation from continuing. And yes I read the review here and realized this was a common issue. Well.... one can hope. Alas, I was wrong. That quick call ended lasting over an hour and ten minutes with the result that a supervisor would call me back in 4-5 business days. Why you ask?? The rep picked up quickly and after spending an excessive amount of time gathering my personal info allowed me to explain my issue. She then placed me on hold to do whatever it is they have to do on their end. She didnât return for what felt like forever but was realistically 15 minutes. Hereâs where i get annoyed. She tells me the knobs are covered under warranty because they are considered âcosmeticâ and not a âfunctional partâ! I chuckled and said if the knob is what activates the burner and controls how much heat is produced then I would deduce it is critical that it functions. Simply said the knobs are required to operate the cook top, Although I am being a bit snarky, the statement that they are cosmetic and thus Frigidaire(Electrolux) wouldnât honor the one year warranty. She stated the warranty states they do not cover cosmetic pieces of the appliance. What a JOKE!!! Knobs are cosmetic. They are cheap knobs that have poorly designed plastic backs that strip out or break from typical usage. Oh yeah about that 1 year warranty. Look at the user guide on this page and if you find anything that says they donât cover knobs please point it out to me. Because I could only find that it stated they would cover all parts for 1 year assuming you maintained the appliance and didnât;t abuse it. Which we have complied too. It is also very telling as others have noted that these knobs are 200.00 for a set of 4. Sounds like Frigidaire is just looking for ways to pad their profits and take advantage of consumers.Lesson Leaned....Buyer Beware!!!! Beware of sub standard product quality and support from customer service that is reprehensible!
DO NOT BUY
Submitted 04-12-22
clear No, I would not recommend this to a friend
frigidaire.com
I have had this for less than a year and a half and one of the knobs got stuck. Tried turning it with slightly more force than normal and the knob broke. Cheap plastic crap. The burner is still stuck (won't even turn when I use pliers). AND the replacement knob cost $42 FOR 1 CHEAP PLASTIC KNOB. I will rip this crap out and put in a more reputable brand before I pay that.
Burners great, grates great, knobs horrible
Submitted 04-12-22
clear No, I would not recommend this to a friend
frigidaire.com
It was easy to install, works great, love how it looks, but the knobs are horrible. Cracked, melted, scratched, just a horrible way to put something so cheap on something so nice.
Cheap Knobs
Submitted 04-09-22
clear No, I would not recommend this to a friend
frigidaire.com
Great stove but the cheap knobs literally melted! And since they are plastic, why are they so expensive to replace?