Whirlpool5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser
Model#WFW9620HW
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15 Reviews
Whirlpool5.0 cu. ft. Smart Front Load Washer with Load & Go™ XL Plus Dispenser
Model#WFW9620HW
Available Colors
Was $1599. 99
$1,439.99
- Style:
- Front Load
- Energy Star:
- No
- Height:
- 38 inches
- Width:
- 27 inches
- Depth:
- 33 inches
- Laundry Capacity:
- 5.0
- Rpms:
- Basket Material:
- STAINLESS STEEL
- Internal Water Heater:
- Yes
- Steam Option:
- Yes
- Wash Mechanism:
- HIGH EFFICIENCY
- Wifi Enabled:
- Yes
Remote control with the Whirlpool® app
Stay in control and connected from anywhere. The Whirlpool(R) App lets you set, start or pause the wash cycle and track progress when you're away, so you can manage laundry day right from your smartphone.
Single Load Dispenser
Use the single load dispenser when you want to wash with a different detergent than the one currently in the Load & Go(TM) dispenser. Additional compartments for bleach and fabric softener make sure any additives get dispensed at just the right time during the cycle.
Smart Appliance
Care for your family from your smartphone or tablet.
Steam Clean Option
Clean up after everyday light spills using only heat and 1-1/4 cups of water-no harsh chemicals or cleaners needed. Used periodically to clean light spills on the bottom of the oven, it keeps the oven clean and reduces the need for frequent self-clean cycles.
Touchscreen
Get instant access to the settings you use most with a touchscreen that learns, adapts and suggests customized presets based on your family's routines. Create and save up to 30 of your own favorite cycles for even more customized care.
12-Hour FanFresh® Option
Keep clothes fresh for up to 12 hours after the wash cycle has ended. A built-in fan activates after the wash cycle is over, tumbling clothes for up to 12 hours so you can finish laundry when you're ready.
Watch Video
Load & Go™ XL Plus Dispenser
Skip steps with the Load & Go(TM) XL Plus dispenser. Simply add detergent and fabric softener once and skip refills for 40 loads. You'll even get notifications when it's time to refill.
Watch Video
Intuitive Controls
Let the washer guide you to the right cycle combinations or customize up to 35 of your own to get the right type of fabric care for whatever you're washing.
Watch VideoCertifications
Energy Star Qualified
No
Imef
1.84
Iwf
4.7
Prop65
Standard
Ul
Yes
Controls
Automatic Temperature Controls
Yes
Control Location
Front
Control Type
Tap Touch
Eco Monitor/efficiency Monitor
No
Electronic Display Type
LCD Screen
End of Cycle Signal
Yes
Feedback-status Indicators
Add Garment; Control Lock; Detergent Low; Door Lock; End; Estimated Time Remaining; Fabric Softener Low; Sensing; Washing
LCD Touch Screen
Yes
Cycles
Number of Wash Cycles
35
Washer Cycle Selections
Bulky Items; Clean Washer with affresh; Cold Wash; Colors; Delicates; Drain & Spin; Heavy Duty; Normal; Quick; Regular; Sanitize; Towels; Whites; Wrinkle Control
Details
Dryer Interior Light
LED
Hoses Included
4ft 4in Drain Hose Included
Internal Heater
Yes
Maximum Spin Speed
1,160
Pedestal Options
WFP2715HBK; WFP2715HC; WFP2715HW
Stackable
Yes
Water Factor
4.7
Water Faucet
No
Dimensions
Product Height
38.625
Capacity Iec Canada
5.8
Carton Height
39
Gross Weight
244
Carton Depth
34.5
Carton Width
29
Product Depth
33.25
Net Weight
239
Product Width
27.0
Depth With Door Open 90 Degree
54.875
Electrical
Power Cord Included
Yes
Exterior Details
Lid/door Lock
Yes
Lid/door Swing
Left
Window
Yes
Interior Details
Advanced Vibration Control
Yes
Automated Dispenser
Load&Go™ Dispenser
Automatic Load Size Sensing Technology
Yes
Dispense System
Detergent, Fabric Softener & Bleach
Fan Type
Fan Fresh®
Motor Drive Type
Direct Drive
Out of Balance Sensing
Yes
Washer Drum Material
Stainless Steel
Modifiers
Delay Start
Yes
Number of Rinse Options
2
Number of Soil Levels
3
Number of Spin Speeds
5
Number of Wash/rinse Temperatures
5
Number of Washer Options
12
Pre Soak
Yes
Spin Speed Selections
Extra Fast; Fast; Medium; Off; Slow
Temperature Selections
Cold; Cool; Extra Hot; Hot; Warm
Washer Soil Selections
Heavy; Light; Normal
Smart Compatibility
Connectivity
Amazon Alexa; Android; Google Assistant; iOS
Smart Appliance
Yes
Works With
App; Remote Access; Voice Controlled; WiFi
| Cycle Guide | Click here to download |
|---|---|
| Dimension Guide | Click here to download |
| Warranty | Click here to download |
| Energy Guide | Click here to download |
| Quick Reference Sheet | Click here to download |
| Owners Manual | Click here to download |
| Download Owner's Manual | Click here to download |
| Download Energy Guide | Click here to download |
| Download Warranty | Click here to download |
| Cycle Guide Additional Documents | Click here to download |
| Download | Click here to download |
| Download Dimension Guide | Click here to download |
| Vibration Control Limited Guarantee | Click here to download |
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Love my Whirlpool washer!!
by Nana times 5
Submitted 12-03-19
done Yes, I would recommend this to a friend
Whirlpool.com
My previous whirlpool washer blessed our large family for 20 years! Now we r enjoying this amazing washer and so thankful for the technology! My phone tells me when my clothes are finished washing!
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Satisfied
by Lizz88
Submitted 11-19-19
done Yes, I would recommend this to a friend
Whirlpool.com
I've had this washer for close to a month now, and so far, I've been extremely pleased with the experience. I moved into a new house without appliances and was glad to get this installed right away because we've had to do a ton of washing of blankets and towels and other things used in the packing process. I thought the auto detergent dispenser would be a nice perk but overall not a big deal. However, I've come to really appreciate this feature as it really makes starting a load of laundry take two seconds. In two clicks I can run down and get a new load going in between conference calls, no problem. As someone who works from home, this is a game changer. I wasn't sure what to expect with the mobile app connection. We didn't have internet right away, but the minute we did I made an effort to get my machines connected. It is nice to have my phone notify when a load is finished, or check how long is left. As long as the door hasn't been opened to the machine, you can also send commands to the unit to do xyz additional washing. Mostly, this has been a convenience, but in all honestly, it's something I could definitely live without as I'm not doing much remotely with my laundry. Having the app reminders are nice, though, because my units are in the basement. I could probably turn the chime loud enough to hear upstairs without a problem, but I prefer the notice on my phone. You also have to set the machine to accept remote directives again with each load (not to get the status updates, just to perform any actions). This is a small hassle, but I have to wonder if maybe I'm just missing the setting which allows this indefinitely. Lastly, since we were doing so much laundry with kind of grubby moving blankets etc., I noticed my machine looking a bit dirty with attached lint/hair/etc after 10+ loads (and believe it or not, the machine itself brought this to my attention... it was right). I bought the Affresh washing machine cleaning tablets, and I have to say I found it to be very effective. I'll try to keep the habit up of using those monthly and/or as needed to keep the machine in top condition. Overall, as long as it continues performing as it has been, I'll continue to be a very satisfied customer.
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Customer Service? No its "Customer Punishment!"
by Wesley C
Submitted 11-13-19
clear No, I would not recommend this to a friend
Whirlpool.com
We were very excited to purchase this washer. The large capacity and remote capabilities were very appealing. We had it delivered and installed the beginning of October. Initially all of the functionality was as promised. Lots of cycle options, the massive detergent storage was a great feature. However from the very beginning the remote app was disappointing. Every time I would start the app and connect to the washer the app would quit. It would stay connected the second attempt but after reading others comments it's clear this is a common issue. Whirlpool hasn't updated it's app to correct this and it's disappointing they don't care to fix such a well documented issue. The app issue was livable with so we just got used to this. The real disappointment was when the washer stopped working this Veteran's Day weekend. Error code F4E4. After preforming the recommended hard reset and not solving the machines error I called in for warranty service. This is where it just gets mind-boggling. Whirlpool only uses one authorized service provider for warranty work in the Metro DC area! They were not able to schedule a tech to come out and "evaluate" the issue for nearly 2 weeks! They also have told me the techs do not carry parts and only come out to diagnose the issue. They will then order parts and return at a later time. It's possible we will be out for 3-4 weeks on a machine that cost us over 1200 dollars and has been in service 5 weeks! Whirlpool needs to get their act together! Having only one service provider for a major metropolitan area is completely unacceptable. There is literally nothing we can do but sit and wait. We will now be paying a lot of money for remote laundry services just so our family has clean clothing for the next month. Assuming Whirlpool responds to this we will be pursuing a complete return and refund for this machine. Thisr new model clearly has issues and isn't reliable. Their customer service is more like customer punishment! Run away from this machine! Go with a model that's been out for longer and with a manufacturer who takes more pride in customer service!
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Great machine
by rick1509
Submitted 11-04-19
done Yes, I would recommend this to a friend
Whirlpool.com
Bought this machine and works great, sensors are top notch. Clothes comes out clean and well spin. Only problem is with XL plus dispenser as since I removed and tried to fill, closing the lower drawer will not close, so unable to use
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WARNING DO NOT BUY WHIRLPOOL PRODUCTS
by Neverbuywhirlpool
Submitted 10-31-19
clear No, I would not recommend this to a friend
Whirlpool.com
I am writing to warn anyone who is considering on purchasing a product from this company. Let me tell you my story I bought a Washer 5 weeks ago. It broke already I then waited 6 days for my service call. On the day of the call I was notified that their call center employee did not take down my correct address. The appointment was booked on Monday and I received a call on Friday the day of the scheduled service call. I asked why I was not notified earlier in the week and they said they did not have an answer for me. They issued me a $150 dollar check due to their incompetence. I still had to miss another day of work however since I booked Friday off to be home. On Monday the Technician comes in and finds out that the part needed to fix it will now need to be ordered. I get a call the next day and he says that the part in NO WHERE IN NORTH AMERICA. I now am required to wait 10 business days just to see if they can track down the part to my BRAND NEW machine in Europe or Asia. Then if they have the part I have to wait until it is shipped. Did I mention this machine is 5 weeks old? I will now be without a washer for 5 weeks and no one at Whirlpool cares or is willing to stand by their product. In all my life I have never dealt with a company who legit doesn't care about a proper resolution. I will miss 3 days of work countless hours calling in to get it fixed and oh ya I have to go to the Laundromat to do my Laundry. You have been warned proceed at your own discretion. Oh and here is the best part if they don't have the part after 10 days worldwide I get a new Machine. But I just have to be without a machine for 3 weeks so they can save a few dollars
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